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Shipping Information

Shipping & Handling Time

Orders received before 2pm (Monday to Friday) will be dispatched the same day. Orders received after this time are normally processed the next business day. We may require up to 24 hours (1 working day) to prepare your order.

Tracking Information

All orders are sent with tracking to ensure a smooth transaction. Your tracking information will be provided to you once your order is completed. All correspondence will be sent from Detox Australia or Pik Pak Pty Ltd

If you have placed an order that contains various products, your order may be sent to you as a split shipment. This is to ensure that your products will arrive to you as soon as possible.

Orders sent via Australia Post

Due to the recent changes Australia Post has made, It may take up to 7 working days to receive the parcel, although if in NSW or the ACT, most of the time you should receive it in only a couple of days. Please be patient.

If Express Post is available, delivery normally takes between 1-3 working days, depending upon your location.

Christmas Period & Public Holidays

Australia Post services shut down during Public Holidays. The postal system does not operate for 2-3 weeks during the Christmas period.

We will not be held responsible for delays with your delivery during this time. We encourage you to allow for additional time when placing your order to ensure you receive it in time.

Mail Tampering

We always recommend to consider security circumstances of your delivery address, as we cannot be held responsible for stolen parcels. We use and rely on tracking information to prove delivery has been made to the customer’s provided address. We will not provide product replacements or a refund if delivery has been made.

Questions or Concerns

If your order has taken longer than the times stated above, please contact us so we can investigate any possible delays. Please be aware that delays with delivery of your order is largely out of our control. We ask that you remain amicable so we can assist you efficiently.

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